Responsible Gambling

Madrid-Bet.com is committed to Responsible Gambling. We actively promote gambling as a recreational pursuit and purely as a form of entertainment. We believe that gambling can only remain this way if you stay in control and gamble responsibly.

However, we do recognise that for some people, gambling can be a problem. Gambling can be addictive. You should not view betting as a way of making money. Our dedicated customer service team is on-hand to help you manage your account if you feel you have a problem. For more information, please contact us [email protected]

We always recommend that you play in moderation, playing when you can afford to do so without running into financial difficulty. When you gamble, please make sure it does not cause you personal or professional issues. We strongly advise that you set a gambling budget and stick to it rigorously, keeping track of the amounts you spend. Do not exceed your self-imposed limits.

Remembering these simple tips can help you stay in control and make sure your gambling doesn’t become a problem:

Gambling should be entertaining and not seen as a way of making money

Bet sensibly and never chase your losses under any circumstances

Only gamble what you can afford to lose. Use Deposit Limits to manage the amount of money you spend on a daily, weekly or monthly basis

Monitor the amount of time you spend playing. Set up Reality Checks to remind you how long you have been actively using your account. Don’t let gambling take over the rest of your life

Balance gambling with other activities. If gambling is your only, or primary form of entertainment, think about whether you are still having fun. Ask yourself could your time be better spent elsewhere

Take regular breaks from gambling. Gambling continuously can cause you to lose track of time and perspective

Don’t gamble when under the influence of alcohol or drugs. Don’t gamble when you’re upset or depressed. Mental health is important, and problem gambling can make things worse

Think about how much money you spend gambling. You can track your activity in the members’ area on your account

If you need to talk to someone about problem gambling, then contact our friendly customer service team or a problem gambling support service

If you feel that you or one of your friends or relatives has a gambling problem, we suggest contacting a dedicated organisation committed to those with gambling problems, who can help you resolve the problem.

Madrid-Bet.com recognises that problem gambling has broader implications. As well as affecting the individual with the gambling problem, it can also affect their friends and family. If you are concerned that a friend or family member has potentially developed a gambling issue, below are some examples of warning signs:

Uncontrolled and erratic spending

Spending extended periods gambling

Concealing or being dishonest about their gambling activities

Borrowing money from a variety of sources or stealing to fund their gambling habits

Gambling having an impact on relationships or their job or studies

Reduced time spent on activities with family and friends, alongside a loss of interest in their hobbies.

We recommend that you speak to the individual and urge them to contact Madrid-Bet.com and discuss their gambling.

To encourage Responsible Gambling, we encourage players to read the following concerning their gambling behaviour. The following questionnaire is commonly used by several anonymous gambling support agencies to help players to find out if they are a compulsive gambler or at risk of addiction:

Have friends/relatives ever criticised your gambling?

Have you ever lied to cover up the amount of money or time you have gambled?

Do arguments, frustrations or disappointments make you want to gamble?

Do you gamble alone for long periods?

Do you stay away from work, college or company of your friends/family to gamble?

Do you gamble to escape from a boring or unhappy life?

Are you reluctant to spend ‘gambling money’ on anything else?

Have you lost interest in your family, friends or pastimes due to gambling?

After losing, do you feel you must try and win back your losses as soon as possible?

When you run out of money while gambling; do you feel lost and in despair? Do you need to gamble again as soon as possible?

Do you gamble until your last penny is gone?

Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

Do you feel depressed or even suicidal because of your gambling?

If, after completing the test, you have the feeling that you may tend to be a problem gambling, please make use of the option to limit or block your account, more commonly known as self-exclusion. Please note that customers who have self-excluded from their accounts cannot immediately re-activate their accounts. Casinos or bookmakers will not accept any further payments on these accounts.

At the same time, please do not forget to apply for reimbursement of any outstanding balance owed to you. Any notice revoking a self-exclusion will affect only after seven days after we have received the notice.

Customers with fully self-excluded accounts will not be able to access any of the games played for real money. Let’s work together to make sure that gaming remains fun and entertainment. Stay in control and contact us whenever you feel the need for assistance.

If there are any questions or proposals concerning the topic “Responsible Gaming”, then please contact us: [email protected] Madrid-Bet.com.

Underage Gambling Prevention

Madrid-Bet.com is committed to safeguarding vulnerable people from accessing gambling-related products, and that includes underage people.

You must be at least 18 (or of legal age to gamble in your country of residence), to play at Madrid-Bet.com. Appropriate age verification checks will ensure that no person under legal age has access to our gaming facilities. The provision of inaccurate or dishonest information about a player’s age will result in an account suspension immediately and indefinitely, automatic loss of any winning rights. At its sole discretion, Madrid-Bet.com may pass on the information to the relevant regulatory and/or legal authority.

To protect minors from accessing the site, we recommend responsible players install Internet filtering software on their computers. We also recommend you take all the necessary precautions (setting passwords, website access limitations, contents control, etc.) to prevent Madrid-Bet.com being available to underage players.